Privacy Policy

Last updated: October 2026

LeLu Logistics LLC (“LeLu Towing,” “we,” “us”) operates towlelu.com. This policy explains what information we collect and how we use it.

Information we collect

When you call us or submit a tow request, we collect the details you give us: your name, phone number, email (if provided), vehicle location, destination, vehicle details, and notes about your request. Our website may also collect basic technical information such as browser type and pages visited.

How we use it

We use your information only to dispatch and complete your service, to contact you about your request, to send invoices or receipts, and to improve our service.

Text messages (SMS)

If you agree to receive text messages, we will text you about your tow request, such as dispatch updates and arrival times. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing purposes.

Sharing

We do not sell your personal information. We may share it only with service providers who help us operate (for example, our phone and customer-management systems), or when required by law.

Security

We use reasonable safeguards to protect your information. No method of transmission over the internet is 100% secure.

Contact us

LeLu Logistics LLC, 329 Kings Avenue, Bishopville, SC 29010. Phone: 1-888-667-1016 (toll-free) or (803) 997-1016. Email: info@lelulogistics.com.